Privacy Policy – Soove

Thank you for choosing to be part of our Soove gift community (“hereinafter referred to “We”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regard to your personal information, please contact us at gifts@soove.co.ke

When you visit our website (App) https://soove.co.ke (“Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through our websites (such as [our mobile Apps] [or] [our Facebook applications] (‘Apps’), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the ‘ Sites’

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

What information do we collect?

Personal information you disclose to us

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.

We collect personal information that you voluntarily provide to us when registering at the Sites, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we COLLECT can include the following:

  • Name and Contact Data

We collect your first and last name, email address, postal address, phone number, and other similar contact data

  • Credentials

We collect passwords, password hints, and similar security information used for authentication and account access

  • Payment Data

We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a debit and credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

  • Social Media Login Data

We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. I f you choose to register in this way, we will collect the Information described i n the section called ‘Social Logins’

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information

Information automatically collected

Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.

We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your I P address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Information collected through our Apps

We may collect information regarding your geo-location, mobile device, push notifications, and Facebook permissions when you use our apps.

If you use our Apps, we may also collect the following information:

  • Geo-Location Information.

We may request access or permission to and track Location-based information from your mobile device, either continuously or while you are using our mobile application, to provide Location-based services. I f you wish to change our access or permissions, you may do so i n your device’s settings.

  • Mobile Device Access.

We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. I f you wish to change our access or permissions, you may do so i n your device’s settings.

  • Mobile Device Data.

We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.

  • Push Notifications.

We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

  • Facebook Permissions.

We by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Information collected from other sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links).

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes i n reliance on our legitimate business interests (‘Business Purposes’), in order to enter into or perform a contract with you (‘Contractual’), with your consent (‘Consent’), and/or for compliance with our legal obligations (‘Legal Reasons’). We indicate the specific processing grounds we rely on next to each purpose listed below

We use the information we collect or receive:

  • To facilitate account creation and logon process [with your Consent].

If you choose to l ink your account with us to a third-party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed ‘ Social Logins’ for further information.

  • To send you marketing and promotional communications [for Business Purposes and/or with your Consent].

We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the ‘ Your Privacy Rights’ below).

  • To send administrative information to you [for Business Purposes, Legal Reasons and/or possibly Contractual].

We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

  • Fulfill and manage your orders [for Contractual reasons].

We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.

  • To post testimonials [with your Consent].

We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at [ gifts@soove.co.ke] and be sure to include your name, testimonial Location, and contact information.

  • Deliver targeted advertising to you [for our Business Purposes and/or with your Consent].

We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or Location and to measure its effectiveness. [For more information, see our Cookie Policy

  • Administer prize draws and competitions [for our Business Purposes and/or with your Consent].

We may use your information to administer prize draws and competitions when you elect to participate i n competitions.

  • Request Feedback [for our Business Purposes and/or with your Consent].

We may use your information to request feedback and to contact you about your use of our Sites.

  • To protect our Sites [for Business Purposes and/or Legal Reasons].

We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).

  • To enable user-to-user communications [with your consent].

We may use your information in order to enable user-to-user communications with each user’s consent.

  • To respond to legal requests and prevent harm [for Legal Reasons].

If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • For other Business Purposes.

We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

Do We Use Cookies And Other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

How Long Do We Keep Your Information

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by l aw.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years of the period of time in which you have an account with us and 2 years past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize i t, or, i f this i s not possible (for example, because your personal information has been stored i n backup archives ), then we will securely store your personal information and isolate i t from any further processing until deletion i s possible.

How Do We Keep Your information Safe?

We aim to protect your personal information through a system of organizational and technical security measures .

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

Do We Collect information From Minors?

We do not knowingly collect data from or market to persons under 18 years of age. We do not knowingly solicit data from or market to persons under 18 years of age. By using the Sites, you represent that you are at l east 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. I f we learn that personal information from users l ess than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. I f you become aware of any data we have collected from persons under age 18, please contact us at gifts@soove.co.ke

What Are Your Privacy Right?

You have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personalinformation; and (iv) i f applicable, to data portability. I n certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below i nfo@soove.co.ke. We will consider and act upon any request i n accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the l awfulness of the processing before its withdrawal.

Account Information

You may at any time review or change the information i n your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contact us at gifts@soove.co.ke or using the contact information provided on our websites.

Do We Make Updates To This Policy?

Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. I f we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, email us at gifts@soove.co.ke or by post to: SOOVE VENTURES LTD, Westlands, Nairobi.